Discrimination claims can be difficult for both employees and employers. In both cases, the parties do not want to believe it is happening to them.

While you hope that you and your staff would never cross the line into discrimination, it is essential to plan for when it happens. A plan, however, is not beneficial if your employees are not comfortable using it.

Here’s what to watch for to make sure you have a method for making discrimination claims your employees are comfortable using.

Identity protection is vital

One of the reasons employees do not report discrimination is because they fear retaliation. Even with a “no retaliation” policy, there are times when employees fear their managers and coworkers will treat them differently if they find out about the claim.

Employees should be able to report discrimination with some assurance of anonymity. Depending on your business’s size and structure, you may want to consider handling discrimination claims through a third-party service.

When in doubt, ask

Understanding your employee’s perspective is critical. Reach out to your employees to ask for anonymous feedback about your current system. Try to understand your employee’s perspective on what is comfortable and what you can do to improve your existing system.

Train early, train often

Talk to your employees about discrimination in the workplace and let them know it will not be tolerated. Explain the process for reporting a claim and what happens after someone makes a claim.

Regular training can help employees feel more comfortable making a discrimination claim when they have one.